Welcome! Find useful videos, presentations,
and guides to help in your adoption of PSN.
IMPORTANT: Since PSN customizes solutions for each business, not all materials will pertain to your company. Please contact your Service Account Manager if you want to verify support materials.
Reconciliation
Month-end Reconciliation
Viewing Declined & Rejected Payments
Viewing Bank Deposits
Viewing Daily Reconciliation Report
Payments
How Customers Make Payments
Find, Refund, Stop Payments
Migrate Bank-issued Checks to ePayments
How to Register Online – Integrated Software
How to Combine Multiple Accounts
How to Cancel or Change your AutoPay
Marketing
How to Inform Your Customers
Marketing Plan: Utilities
Marketing Plan: Rental Properties
Marketing Plan: Other Businesses
Customer Handout: How to Register Integrated Software
Customer Handout: How to Register Non-integrated Software
Customer Handout: How to Group Accounts
QuickStart Guide: Marketing Resource Center
Using the AMC
How to Use the PSN AMC (Brief Overview)
Add-Remove Staff Access to the AMC
Import/Export Data Via Batch Process
How to Use eBills
Outbound Auto-Call Messaging
How to Customize Payment Pages
Terminology
How to Block a Payer
Pax A920 Pro Step by Step Guide
Forms
Request to Change Deposit Account
Bank Bill Pay Forms (to implement)
Customer Payment Authorization Form
Other
Troubleshoot Credit Card Terminals
PCI Compliance: Protecting Data
Learn about Other PSN Services
Quickpay Overview