To serve your needs, a team of experts has been assigned to your business. Heading up that team is your Service Account Manager (SAM). Your SAM provides training and is your go-to person for anything you need from PSN. Here are the best ways to contact your SAM.
Find Your Service Account Manager (SAM)
To find out who your SAM is, return to the PSN AMC. At the bottom of the page is your SAM and their direct contact information.
Submit a Ticket
The best method of contacting your SAM is to submit a ticket. Return to the PSN AMC and in Quick Links, select Submit/Monitor Online Tickets. When you submit a ticket, the process is monitored to ensure your issue is addressed.
Email
The second best method is to email your SAM (find email in AMC). If your SAM is out of the office, email [email protected]. Another staff person will address your needs.
Call
Office hours for your SAM are 8:00 am – 5:00 pm weekdays. Your SAM’s direct phone number is listed towards the bottom of the homepage of the AMC. If your SAM is on vacation or out for the day and your issue needs immediate attention, call the SAM support line at 866-917-7368, option 3. Another SAM will assist you.
Request Info on PSN Services
PSN has many services which can help streamline your payment, billing, and customer communication processes. Click here to submit a form to your SAM. He or she will give you a call to discuss in detail the service(s) you are interested in.